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FAQ

  • What is Choyse's cancellation policy
    Choyse allows customers to cancel their orders within 24 hours of placing the order, as long as the order has not yet been processed for shipment. This can be done by contacting customer support through email or phone. If the cancellation is requested after the 24-hour period or after the order has been shipped, customers will need to initiate a return process once the items are received. However, please note that certain items, such as customized or pre-ordered items, may not be eligible for cancellation or return. Customers are advised to carefully review the product description before making a purchase and to reach out to customer support with any questions or concerns. Choyse is committed to providing a seamless shopping experience and strives to accommodate customer needs to the best of their ability within the framework of their cancellation policy.
  • What if I never received my item?
    We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out to us from our Contact Us Page and specify the information needed.
  • How do I contact Customer Service?
    Please contact us via our Contact Us page. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.
  • What payment options are available?
    We accept all major credit cards, debit cards, Afterpay, Paypal, and Klarna.
  • How long will it take for my items to ship?
    Purchased items are shipped within 24 hours regardless of weekends or holidays. Items always shipp out within 24 hours.
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